KidsAbility News & Updates



An Update for KidsAbility Families from Linda Kenny - CEO, KidsAbility

September 2020

We are so excited to welcome back families for priority appointments at our Waterloo, Guelph and Cambridge locations. We love seeing the faces of children, youth and families and it hasn't been the same without you. We want to make sure when you come in for your appointment that you can be confident in knowing that we are doing everything we can to keep everyone safe. You will notice some new protocols that we have in place. Please watch our "Welcome Back to KidsAbility" video for families before your appointment to help you understand what's new and how we can work together.

Before your appointment, you will be asked to complete a pre-screening. If for whatever reason you need to reschedule your appointment, that’s okay and we’ll be happy to do this. Please let us know so we aren’t waiting for you. It’s important that you only come to KidsAbility if you are healthy. We are beginning with a small team of staff who are identifying clients on a priority basis to offer in-centre appointments with all of the public health protocols in place. We are also holding Day Camp sessions in our Waterloo location. This is a slow, measured and careful approach.

At this time, KidsAbility is not open to the public.  Although we look forward to seeing you again, we ask that you not come to our Centre without an appointment at this time.

The health and safety of everyone is our first priority. Many community members and families have reached out to ask if our pool, our playground and our Resource Centres are open. Here are a few updates: 

  • Pool: Due to the small size of our pool, it is difficult to maintain the required physical distancing. Therefore, we have not re-opened our pool and we are not currently offering swimming lessons or open swim sessions. At this time, we do not know when we will be able to open our pool back up, but will post updates as we move along.
  • Playground: We are currently using our playground for day camp sessions and must continue to keep access restricted from use by the general community in order to comply with Public Health guidance.
  • Resource Centres: We continue to evaluate community needs and look to open the Resource Centre sometime in September.
  • Visitors: At this time we are restricting access to KidsAbility to only priority appointments at this time.

During this time, virtual appointments will continue to be the primary way in which our teams will work with children and families. As we have discovered together over these past few months, virtual appointments have provided a fantastic option to work on many of the same skills at home during this time of isolation during COVID-19 which we will continue to offer even after we come through this. We know that families will have varying degrees of comfort as they contemplate leaving their homes. We will continue to reach out to families on an individual basis as we design a customized plan for each child. 

Our priority continues to be the safety and wellbeing of staff, clients and our community and for this reason, KidsAbility will be cautiously monitoring any developments as we move forward into our Tiered re-entry and will continue to make the best decisions with the best information available guided by the recommendations from Public Health and our government officials. 

We are starting small. Again, during this time, virtual appointments will continue to be the primary way in which our teams will continue to work with children and families on goals important to them. We will develop a plan that is respectful of your child’s needs and your family’s own level of personal comfort.

So whether you have a confirmed appointment or are waiting to receive one, we can’t wait to see you. It hasn’t been the same without you and we are so excited to welcome you back face-to-face. As always, your feedback on what we’re doing well and what we can improve is always welcome!

We all have a role to play in keeping us all safe. Thank you for working with us to do your part. If you have questions or feedback, please reach out to us at 519-886-8886 or 1-886-372-2259 to speak with a member of our team.

Welcome back to KidsAbility!


Linda in script graphic 

 Photo of Linda Kenny CEO of KidsAbility

Linda Kenny

Chief Executive Officer

KidsAbility Centre for Child Development