KidsAbility News & Updates


An Update for KidsAbility Families

April 1, 2021


KidsAbility remains committed to doing what we can to balance the needs of our clients while supporting our staff. In keeping with the Emergency Brake shutdown issued by the province, as a provider of essential health care services by regulated health professionals, KidsAbility will remain open continuing to offer in-person services on a priority basis only. Unfortunately, this also means that we will need to delay the opening of our Resource Centres until further notice to ensure that only staff, clients and families with essential, priority appointments are onsite during this time. 

In-Person Appointments

Virtual appointments continue to be the primary way in which our teams are working with children and families but we know that virtual therapy does not work for everyone.

Clinics and programs offered at KidsAbility such as the Infant Hearing Program, Behavioural Support Services and priority in-person appointments will continue to be offered face-to-face, in-centre at KidsAbility when virtual is not an option.

Only families, clients and contracted vendors and interpreters who have scheduled appointments, if they are healthy and meet all of our screening protocols, will be permitted into KidsAbility. 


Screening & Additional Protocols

KidsAbility has implemented many additional protocols to our already stringent health and safety measures. Our staff are wearing Personal Protective Equipment (PPE) appropriate to the service that they provide to keep everyone safe.

Anyone coming to KidsAbility over the age of two, who is able to, must wear a facemask. If you forget yours, our Customer Service Team at Reception is happy to provide you with one.

If you are coming to KidsAbility for a scheduled face-to-face appointment, you will be asked to complete a pre-screening before your child’s appointment and also when you arrive. To make this process as smooth and as quick as possible, please fill out the following sheet, sign it and bring it with you to your child's appointment.

If you have a family member or someone in your household that either has a confirmed case of COVID or are awaiting results from a COVID test, you must remain at home until a negative test result is received or are cleared to do so by Public Health.

icon for the COVID screening formCOVID Screening Form for Face-to-Face Visits at KidsAbility. 


Rescheduling Appointments

If for whatever reason you wish to cancel or reschedule your child’s appointment, please notify us as soon as possible and our team is always happy to help you do this.

We understand that everyone’s comfort level in leaving their home varies and our team remains committed to working with each family to come up with an individualized plan.


Our team is here to help.

The health, safety and wellbeing of everyone—physically, emotionally, and mentally—continues to be our first priority. We continue to be diligent with our strict health and safety protocols at KidsAbility following the directives set by Public Health, the government and our therapists’ respective colleges. This allows KidsAbility to remain open and continue to be there when our clients and families need us the most in a safe, clean and welcoming environment.

When possible, staff who are not required to be onsite will be working remotely to do our part to stop the spread of COVID-19 and minimize risk to our clients, families and staff who will be onsite providing essential services.

We continue to make decisions with the best and most up to date information available at the time. Help us do what we can to stop the spread of COVID-19. If you have questions or feedback, please reach out to us at 519-886-8886 or 1-886-372-2259 to speak with a member of our team.

Stay healthy and stay safe.

 Linda in script graphic 

 Photo of Linda Kenny CEO of KidsAbility

Linda Kenny

Chief Executive Officer

KidsAbility Centre for Child Development 



COVID-19 Safe Program Badge

COVID-19 safety at KidsAbility continues to be our first priority. We remain diligent with our strict health and safety protocols and are pleased to announce we have successfully completed the Greater Kitchener Waterloo and Cambridge Chambers of Commerce and the Region of Waterloo's COVID-19 Safe Ambassador Program.