Frequently Asked Questions

What are School Based Rehabilitation Services?

School Based Rehabilitation Services include Occupational therapy, Physiotherapy and Speech and Language Pathology for speech needs provided to school-aged children in their publicly-funded school.

What happened to School Health Support Services?

School Health Support Services was the name of the program provided through the LHIN. The WWLHIN will continue to provide nursing, dietician and personal support to publicly-funded schools as directed through legislation, as well as therapy services to private schools and children who are home-schooled. School Based Rehabilitation Services includes Occupational therapy, Physiotherapy and Speech-Language Pathology for speech needs for school-aged children in publicly-funded schools.

What has changed?

In addition to the name change of the program, KidsAbility will now manage the contract that is in place until December 31, 2019. KidsAbility will work with Saint Elizabeth and CBI Health Group who will continue to provide School Based Rehabilitation Services to school-aged children in their schools. The transfer of contract responsibility will not affect the current service delivery model for children currently receiving services, and families currently waiting for services will maintain their place on waitlists.

Is there anything that I need to do because of this change?

Children Currently Receiving School Based Rehabilitation Services:
Services will continue without any interruption. Over the past number of months, KidsAbility has been working closely with our Waterloo Wellington Local Health Integration Network (WWLHIN) to ensure continuity of service for children and families and to support a smooth transition for the contracted service providers. Your child's established service plan will remain unchanged.

Children Waiting for School Based Rehabilitation Services:
Families currently waiting for services will maintain their place on the waitlist and children will continue to be seen on a priority-basis.

Where will my child's services be provided?

Your child will continue to receive School Based Rehabilitation Services such as Occupational Therapy, Physiotherapy or Speech services in their school, based on the current plan for your child.

Will my child’s therapist change?

There will be no changes to service providers for children receiving services in publicly-funded schools. In Waterloo Region, School Based Rehabilitation Services will still be provided by Saint Elizabeth and in Guelph-Wellington by CBI Health Group. KidsAbility oversees the existing contract in place until December 31, 2019.

What prompted this change?

In response to feedback received from families, the government is making changes to improve the delivery of school-based rehabilitation services (physiotherapy, occupational therapy, and speech-language pathology) for children and youth from birth to school exit.

These changes will support a more seamless service experience as children start school or move between service providers, in settings that best meet their needs, regardless of where they live or who delivers the services.

My child is on the waiting list for School Based Rehabilitation Services. Will my child come off the waiting list now?

Families currently waiting for services will maintain their place on the waitlist and children will continue to be seen on a priority-basis.

How do I refer my child for School Based Rehabilitation Services?

All new referrals for School Based Rehabilitation Services will be done by the child’s home school through KidsAbility’s Intake team. Please talk to your child’s teacher or principal about referrals for School Based Rehabilitation Services.

My child is already a KidsAbility client. What does this mean for me?

Your team at KidsAbility will remain unchanged and will continue to work closely with service provider therapists in order to maintain coordinated care for your child.

Are there any additional services that my family can access?

Families are the most important member of their child’s therapy team. Through training and guidance, families are equipped with the skills and support that they need to be successful. The following services and resources are available to support you and your family!

Training & Support:

You can request a meeting with our Resource Centre Coordinator who can help you to find information on a specific topic, search for community programs and provide BoardMaker training to design visual supports.

Equipment & Games:

Search our online catalogue or visit us in-person at any of our Resource Centres in Cambridge, Guelph, Kitchener or Waterloo to borrow equipment, toys, DVDs, resources and more!

In The Meantime:

KidsAbility’s therapists have built a series of information sheets for parents and caregivers to help you understand the many ways that you can help your child to work on learning new skills at home such as:

  • Sensory Challenges
  • Developing Positive Behaviours
  • Developing Hand Skills to Prepare Them for School

Community Programs:

KidsAbility’s Program & Activity Guides help to point you to accessible and adapted programs, activities and supports for children, youth and families in our community.

Peer to Peer Support:

The Waterloo Region Family Network (WRFN) can assist you in connecting with other parents that may have a child with a similar diagnosis.